Privacy Policy

Welcome to Zontex. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Personal Information

We collect personal information that you voluntarily provide to us when you register on the platform, express an interest in obtaining information about us or our products and services, or otherwise contact us.

• Name and contact data (email address, phone number)
• Identity verification documents (passport, ID card, driver's license)
• Financial information (IBAN, bank account details)
• Transaction history and payment information
• Cryptocurrency wallet addresses

Automatically Collected Information

We automatically collect certain information when you visit, use, or navigate our services. This information does not reveal your specific identity but may include:

• Device and usage information (IP address, browser type, operating system)
• Location data
• Cookies and similar tracking technologies

We use the information we collect or receive to:

• Facilitate account creation and authentication
• Process your transactions and manage your orders
• Comply with legal and regulatory requirements (KYC/AML)
• Prevent fraud and enhance security
• Send administrative information and updates
• Improve and optimize our services
• Respond to customer service requests
• Send marketing and promotional communications (with your consent)

We may share your information in the following situations:

• Legal RequirementsWe may disclose your information where required by law or to comply with legal processes.
• Business TransfersWe may share or transfer your information in connection with a merger, acquisition, or sale of assets.
• Service ProvidersWe may share your information with third-party service providers who perform services for us (payment processors, KYC verification services).
• With Your ConsentWe may disclose your information for any other purpose with your consent.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

We use industry-standard encryption, secure servers, and regular security audits to protect your data.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

Depending on your location, you may have the following rights regarding your personal information:

• AccessRequest access to your personal information.
• RectificationRequest correction of inaccurate or incomplete data.
• ErasureRequest deletion of your personal information.
• RestrictionRequest restriction of processing your personal information.
• Data PortabilityRequest transfer of your data to another service.
• ObjectionObject to processing of your personal information.
• Withdraw ConsentWithdraw your consent at any time.

To exercise these rights, please contact us using the contact information provided below.

We use cookies and similar tracking technologies to track activity on our service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

For more information about how we use cookies, please see our Cookie Policy.

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible.

We encourage you to review this privacy policy frequently to stay informed about how we are protecting your information.

If you have questions or comments about this privacy policy, you may contact us at:

Zontex, S.A. de C.V.

Email: support@zontex.io

Address: district of San Salvador, municipality of San Salvador Centro, department of San Salvador, El Salvador